Terms & Conditions

1. Definitions

• "FGMS" / "Company": First General Management Solutions Pvt. Ltd., a company registered under the Companies Act, 2013
• "Client" / "You": Any individual, firm, company, or entity engaging FGMS for services
• "Services": Certification consulting, regulatory liaison, documentation, compliance advisory, and related activities provided by FGMS
• "Portal": The FGMS online client management portal accessible at the Company's website
• "Certification Body": Any relevant government authority, accredited laboratory, or standards body (BIS, DoT, CPCB, ISO CB, etc.)
• "Service Agreement": The formal engagement letter or work order executed between FGMS and the Client

2. Acceptance of Terms

These Terms & Conditions ("Terms") govern your use of the FGMS website, client portal, and all services provided by FGMS. By submitting an enquiry, signing a service agreement, logging into the client portal, or paying a fee, you confirm that you have read, understood, and agree to these Terms.

These Terms are in addition to and do not replace any specific terms set out in your signed Service Agreement. In the event of a conflict, the Service Agreement shall prevail for matters specific to your engagement.

3. Our Services

FGMS provides professional consulting, liaison, and documentation services to assist clients in obtaining certifications, licences, and registrations from relevant authorities. Our services include, but are not limited to:

Note: FGMS acts solely as a consultant/facilitator. Final certification and approval decisions rest exclusively with the respective Certification Body or government authority.

4. Engagement & Service Agreement

All service engagements are formalised through a written Service Agreement or work order. The scope of work, deliverables, timelines, and fee schedule are documented therein. No work will commence until the Service Agreement is executed and the advance fee (as specified) has been received.

5. Client Responsibilities

The Client agrees to:

• Provide accurate, complete, and up-to-date information and documents in a timely manner
• Promptly respond to queries or requests for additional information from FGMS or the Certification Body
• Ensure that product samples, factory access, or personnel are available as required for inspections, testing, or audits
• Promptly notify FGMS of any changes to product specifications, company structure, or contact details
• Maintain compliance with applicable laws and standards throughout and after the certification process
• Not submit false, misleading, or fraudulent documents — doing so constitutes grounds for immediate termination of engagement without refund

FGMS shall not be held responsible for delays, rejections, or additional costs arising from the Client's failure to meet these responsibilities.

6. Fees, Payment & Refunds

• Professional Fees: As agreed in the Service Agreement. Fees are exclusive of applicable taxes (GST, etc.) unless stated otherwise.
• Government/Authority Fees: All fees payable to Certification Bodies, testing laboratories, or government departments are separate from FGMS professional fees and are the Client's responsibility.
• Payment Terms: As specified in the Service Agreement (typically milestone-based — advance, mid-work, and on completion).
• Refund Policy: Professional fees once paid for work already initiated are generally non-refundable. Refund eligibility for specific circumstances is governed by the applicable Service Agreement.
• Late Payment: Outstanding invoices beyond the due date may attract interest at 18% per annum and may result in suspension of work until cleared.

7. Timelines & Delays

Indicative timelines provided by FGMS are estimates based on experience and standard processing times. Actual timelines may vary due to government processing queues, holidays, additional queries raised by authorities, or delays in Client document submission. FGMS shall not be liable for delays caused by:

• Actions or decisions of government departments or Certification Bodies
• Incomplete, incorrect, or late submission of documents by the Client
• Regulatory changes or policy amendments during the process
• Force majeure events (see Clause 11)

8. Confidentiality

Both FGMS and the Client agree to maintain strict confidentiality with respect to all sensitive business and technical information exchanged during the engagement. FGMS shall not disclose the Client's proprietary information to third parties except as strictly necessary for the performance of the services (e.g., submission to Certification Bodies, test labs). This obligation survives termination of the Service Agreement for a period of 5 years.

9. Intellectual Property

All reports, templates, process methodologies, and deliverables created by FGMS remain the intellectual property of FGMS unless the Service Agreement explicitly assigns them to the Client. Client-provided documents, product specifications, and test reports remain the Client's property. Nothing in these Terms grants either party rights to the other's trademarks, brand names, or proprietary tools.

10. Disclaimers & Liability Limitation

• FGMS does not guarantee a specific outcome from Certification Bodies. Certification and approval decisions are made solely by the relevant authority.
• Information provided on our website is for general guidance only and does not constitute legal or regulatory advice.
• FGMS's total liability in connection with any service engagement shall not exceed the total professional fees paid by the Client for that specific engagement in the 12 months preceding the claim.
• FGMS shall not be liable for any indirect, incidental, consequential, or punitive damages including loss of profits, loss of business, or damage to reputation.

11. Force Majeure

Neither party shall be held liable for delays or failures in performance resulting from events beyond their reasonable control, including but not limited to: natural disasters, government-imposed restrictions, pandemics, civil unrest, national emergencies, or prolonged internet or systems outages. The affected party must notify the other promptly and resume performance as soon as reasonably practicable.

12. Indemnification

The Client agrees to indemnify, defend, and hold harmless FGMS and its directors, employees, and agents from and against any claims, losses, liabilities, damages, and expenses (including legal fees) arising out of: (a) the Client's breach of these Terms or the Service Agreement; (b) the Client providing false, fraudulent, or misleading information or documents; (c) the Client's violation of applicable laws, regulations, or third-party rights.

13. Termination

Either party may terminate the engagement with 15 days' written notice. FGMS may terminate immediately and without liability if the Client: fails to pay outstanding dues, provides false information, becomes insolvent, or engages in conduct that damages FGMS's reputation. Upon termination, fees for work already performed shall remain payable; any advance in excess of work performed will be refunded less applicable deductions as provided in the Service Agreement.

14. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any dispute arising out of or in connection with these Terms or any Service Agreement shall first be attempted to be resolved through mutual negotiation. If unresolved within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator mutually appointed. The seat of arbitration shall be New Delhi, India. Pending arbitration, the courts of New Delhi shall have exclusive jurisdiction.

15. Amendments

FGMS reserves the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Continued use of our services following such updates constitutes acceptance of the revised Terms. For ongoing engagements, material changes to Terms applicable to that engagement will be communicated directly to the Client.

16. Entire Agreement

These Terms, together with any applicable Service Agreement and our Privacy Policy, constitute the entire agreement between FGMS and the Client with respect to the subject matter hereof and supersede all prior discussions, representations, and agreements, whether oral or written.

17. Contact Us

For queries about these Terms or any aspect of our engagement, please contact us: